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SPRT Printer Setup and Troubleshooting Guide

Views: 0     Author: Site Editor     Publish Time: 2026-01-22      Origin: Site

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I. Driver Port Configuration

1. USB Connection:

Go to Control Panel → Devices and Printers.

Right-click on the Sprinter driver (e.g., "80mm Series Printer") and select Printer Properties.

Go to the Ports tab, select the corresponding USB port, then click Apply → OK.

2. Network Connection (TCP/IP):

Go to Control Panel → Devices and Printers → Right-click on the driver → Printer Properties → Ports tab.

Click Add Port → Select Standard TCP/IP Port → Enter the printer's IP address (obtained from the printer's self-test page or network settings) → Complete the configuration.


II. Network Settings

How to Obtain IP Address Automatically for POS80 Series Printers: (Specific steps not detailed in the provided text)

How to Obtain IP Address Automatically for POS58 Series Printers: (Specific steps not detailed in the provided text)


III. Client Connection (Example: JD.com Instant Delivery)

Log in to the JD Instant Delivery client, click the printer icon in the top right corner of the homepage.

Find the corresponding driver, turn on the slider switch, and click Print Test. Successful paper output indicates a successful connection.


IV. Common Issue Troubleshooting

Issue

Possible Cause / Solution

Test page cannot be printed

Check port configuration/USB cable connection; Reinstall the driver.

Client cannot recognize the printer

Ensure the driver name matches the option within the client.

Bluetooth pairing fails

Restart the printer's Bluetooth; Have the mobile device search for devices again.


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